LERUNI Crisis Response Protocol
Last updated: September 25, 2026 · App: LERUNI (Android package chat.tokki.app)
If you are in immediate danger, call your local emergency number now. LERUNI companions are AI characters. They are not people, therapists, or crisis counselors.
1. LERUNI is an AI companion
- Onboarding tells every new user that the companions are AI.
- Every chat screen shows a permanent "AI" badge next to the companion's name.
- After every 3 hours of chat in a day, LERUNI shows a break reminder that repeats that the companion is an AI.
- If a user asks whether a companion is real, including inside an optional story, the companion answers honestly that it is an AI.
2. How LERUNI detects risk
- Before a companion replies, each message is checked for suicide and self-harm language in Korean, English, Japanese, Chinese, Spanish, and Arabic, and by an automated moderation service.
- The companion's own instructions also tell it to stop role-play and switch to a plain supportive reply whenever a user expresses self-harm or suicidal thoughts, even when the wording is indirect.
3. What happens when risk is detected
- Role-play, stories, and the companion's persona stop for that reply.
- LERUNI answers with a supportive message that encourages the user to reach real-world help now, and shows crisis resources for the user's language.
- LERUNI never discourages a user from seeking help and never presents itself as a substitute for professional care.
| Language / region | Resources LERUNI shows |
|---|
| English | 988 Suicide & Crisis Lifeline (US); Samaritans 116 123 (UK); other countries: findahelpline.com |
| Spanish | Línea de la Vida 800 911 2000 (Mexico, 24 hours); 024 (Spain); other countries: findahelpline.com |
| Korean | 1393 (suicide prevention, 24 hours); 1577-0199 (mental health crisis); 1388 (youth) |
| Japanese | いのちの電話 0570-783-556; よりそいホットライン 0120-279-338; findahelpline.com |
| Chinese | 希望24热线 400-161-9995; findahelpline.com |
| Arabic | Local emergency services; findahelpline.com |
4. Minors
- LERUNI is not directed to children under 13 (US) or 14 (Korea). If a parent or guardian learns that a child has created an account, contact us and we will delete it.
- For every user, including users under 18: companions never produce sexual content, the AI badge is always visible, and the break reminder repeats after every 3 hours of chat in a day.
- Companions never encourage dependency, secrecy, or isolation from real people.
5. Laws this protocol follows
This page publishes the protocol described in California Senate Bill 243 (companion chatbots) and New York General Business Law Article 47 (AI companions). We review it whenever the safety system changes.
Contact
Use the Google Play developer contact listed for LERUNI. See also the Privacy Policy and Account Deletion pages.